Visual Journey

Discover Madeira's Beauty through our Photos
Plan your trip with us

Ready for an unforgetable tour?

Help

How can we help?

Questions before you pay? Our team in Madeira is happy to help.

Quick answers

Which payment methods can I use?

Card, Apple Pay, Google Pay, PayPal, MB WAY and Multibanco. You see the options that work for your device at the payment step.

How much will I be charged?

The total shown at checkout is the full amount you pay, in euros, with taxes included.

Can I cancel or change my booking?

Free cancellation up to 24 hours before pickup, with a full refund to the payment method you used. Within 24 hours of pickup, or if you don’t show up, the booking is not refundable. To change a date or place, message us and we will sort it out.

My payment didn’t go through

Check your card details and available balance, and approve the request in your banking app if it asks. You can also try another payment method. If you think you were charged, message us before trying again and we will check it for you.

What happens after I pay?

You get a confirmation email with your trip details and our contact. Nothing there after a few minutes? Check your spam folder or message us.

Payments are processed securely. We never see or store your full card details.