Terms & Conditions

Last updated: 26 September 2026. These terms apply to every transfer and tour booked on this website. By ticking the box at checkout and paying, you confirm that you have read and accepted them.

1. Who we are

The transfer service is provided by DECIMAL MELODY, LDA, tax number (NIF) 515955396, trading as Madeira on Wheels (“we”, “us”). We are a tourist entertainment company (empresa de animação turística) registered under no. 187/2023, with registered office at Estrada Regional 102, n.º 66, Casa n.º 2, 9135-060 Camacha, Madeira, Portugal.

Contact: info@madeiraonwheels.pt · WhatsApp and phone +351 964 214 605.

2. Our services

We provide private transfers in Madeira: from and to Madeira Airport (FNC), the Funchal cruise port, hotels and other addresses on the island, one way or with a return. Each transfer is exclusive to your group and is done by a licensed driver in a standard car or a minivan, assigned according to the number of passengers and large suitcases you enter when booking.

• Flight monitoring: for airport arrivals we follow your flight in real time, at no extra cost, so a delay or diversion does not change your pickup.
• Meet & greet: at Madeira Airport the driver waits at the arrivals hall with a sign with your name.
• Waiting time: for airport arrivals, up to 60 minutes after the actual landing time are included. Longer waiting is not included.

Tours. We also offer private guided day tours by road in Madeira, with pickup and return at your hotel. Each tour is private to your group (maximum 8 people). The tour page describes the route, the duration, the stops and the languages available. The itinerary and the time at each stop may be adjusted for safety, weather or traffic. Meals and drinks are not included in the price and are paid by the guests.

3. Making a booking

All transfers and tours are booked in advance on this website. A booking is confirmed when your payment is accepted and you receive the confirmation. You are responsible for entering correct information: names, telephone number, e-mail, flight number (if any), pickup and destination, date and time, number of passengers and large suitcases.

Please tell us in the booking notes about anything that affects the vehicle or the driver: oversized luggage, sports or musical equipment, wheelchair or reduced mobility. If the group or the luggage is bigger than what was booked, we may not be able to carry everyone and everything safely.

Child seats (baby seat, 0–4 years; booster seat, 4–12 years) are free of charge and must be requested when you book.

Tours: please wear comfortable shoes and clothes suitable for the weather, which can change quickly in the mountains, and tell us about any health condition or limited mobility that may affect the tour.

4. Prices and payment

Prices are in euros and include taxes and fees. The total shown at checkout is the amount you pay; a flight delay does not add any charge.

• Fixed fares apply between Madeira Airport and the destinations we list.
• For other routes the fare is calculated from the distance by road between pickup and destination. When the address is not one of our listed places, the fare is marked as estimated (“~”) before you pay. What you pay is always the total shown at checkout.
• A return transfer costs the same as the outbound one.
• Tours: the price is shown on the tour page and at checkout.

Payment is made online when you book. We accept credit and debit cards (Visa, Mastercard), Apple Pay and Google Pay, MB WAY, Multibanco reference and PayPal. You enter your card details on the payment provider’s secure page: we never see or store them. If you pay by Multibanco reference, your booking is confirmed only when the payment is received, and the reference is valid until the end of the day after you book.

5. Pickup and drop-off points

At some places vehicles cannot reach the attraction itself: for example the cruise terminal, mountain viewpoints, waterfalls or roads closed by the authorities. In these cases we pick up and drop off at the nearest point reachable by road, which is shown in the address of the place when you choose it. Please make sure you can reach the meeting point on time.

6. Changes, cancellation and refunds

• Free cancellation up to 24 hours before the scheduled pickup time (transfers) or the start of the tour (tours), with a full refund to the payment method you used.
• Cancellations made less than 24 hours before the pickup or the start of the tour, or not showing up at the meeting point, are not refunded.
• To change or cancel a booking, contact us as early as possible at info@madeiraonwheels.pt or on WhatsApp +351 964 214 605. Changes depend on availability.
• Weather and road conditions: a transfer or tour may be delayed, changed, rescheduled or cancelled for safety reasons (severe weather, closed roads). If we cannot provide the service, you can choose a new date or receive a full refund.

7. Passengers, guests and behaviour

Passengers must wear the seat belts and follow the safety instructions of the driver and guide, especially on walks, at viewpoints and near cliffs. The driver may refuse or end a transfer if a passenger’s behaviour is inappropriate or puts the safety of the people in the vehicle at risk; in that case no refund is due.

8. Liability

Our vehicles are licensed and have passenger insurance. We are responsible for organising and providing the transfer or tour as described when you book, as required by law, and nothing in these terms limits the rights you have as a consumer. We are not responsible for delays or failures caused by events beyond our control, such as severe weather, traffic incidents or road closures, but we will always try to find you a solution. Please check that you have all your belongings when you leave the vehicle.

9. Privacy and personal data

The controller of your personal data is DECIMAL MELODY, LDA, NIF 515955396, trading as Madeira on Wheels (see section 1 for our details).

• What we collect: name, e-mail, telephone number, flight number, pickup and destination, date and time, passengers, luggage, and the notes you write for the driver.
• Why: to carry out and confirm your booking, contact you about it (e-mail, WhatsApp or telephone) and meet our legal and tax obligations. If you tick the box on the details page, we also send you booking status updates by e-mail and SMS.
• Who receives it: the driver, our payment provider, our website and e-mail providers, and the authorities when the law requires it. We do not sell your data.
• Maps and place search: the places you type in the pickup and destination fields, and the coordinates of the place you choose, are sent to a mapping service to suggest addresses and to calculate the distance and the route. See section 10.
• How long we keep it: for as long as needed to provide the service and to meet legal obligations.
• Your rights: you can ask to access, correct, delete, restrict or move your data, or object to its use, by writing to info@madeiraonwheels.pt. You can also complain to the Portuguese data protection authority, the CNPD (www.cnpd.pt).

10. Maps and credits

Address suggestions, distances and maps are based on data © OpenStreetMap contributors (openstreetmap.org/copyright), provided through Geoapify.

11. Complaints and disputes

If you have a complaint, write to us first at info@madeiraonwheels.pt and we will do our best to solve it. You can also submit it through the electronic complaints book (Livro de Reclamações), where we are registered:

Consumers can also use the European Online Dispute Resolution platform (ec.europa.eu/consumers/odr) and the consumer dispute resolution entities listed at www.consumidor.gov.pt.

12. Governing law

These terms are governed by Portuguese law. If you are a consumer, you keep the protection of the mandatory rules of your country of residence. We may update these terms; the version in force is the one published on this page at the time of your booking.